We purchased our second vehicle from Deland KIA last weekend and our second experience was as good as the first. During our hunt for the first vehicle, I spoke to almost every dealership in the Southeast, including a week-long, stereotypical car dealer experience where deals and agreements were changed and ended with the salesman quitting and the deal failing over $250.
So, I reached out to DeLand and within a simple 5 minute phone conversation, a deal was agreed to and the purchase was made a couple days later with zero issues. We were in and out with ease and the vehicle served us well for two and a half years.
When we decided to purchase another one of the same models, we shopped around for a specific configuration. Sensing more typical car-dealership fiascos being imminent, I texted the original salesman at DeLand. He informed me that he had retired but referred me to his associate, Juan.
In the same manner, Juan found us the exact configuration that we didn't even know existed, that fit our criteria perfectly. He gave us a very fair trade offer and an out the door price that was better than any other dealer. He did everything he said he was going to do, promptly and professionally. They even got the unit delivered to the dealership much sooner than anticipated.
The actual transaction was as painless as the first and I was in and out with ease. As the operator of a generational family business myself, the presence of an attentive local owner is obvious at Deland KIA. Car buying shouldn't be a miserable experience and each party should depart a successful transaction each with a win, and Deland KIA makes that happen.
There was a small mistake made by the detailers when prepping the vehicle, but DeLand was quick to make it right, without hesitation. They have definitely earned my repeat business, and as long as Kia vehicles meet our family's needs, we will purchase from Deland KIA.